Shipping & Returns
SHIPPING
Blok makes every effort to deliver e-commerce orders as quickly and conveniently as possible. Orders received before 1pm EST Monday to Friday will be shipped within 2 days. Once your order has been processed, you will receive an email confirming your order has shipped with Fedex tracking included. We’re a nice team, if you are any queries whatsoever with your order just let us know.
RETURN POLICY
We want you to love your product. If for some reason you are unhappy, please reach out and talk to us within 30 days of delivery. We are always available on email and want to hear from you. If an item is deemed eligible for return, we will issue your refund when our team receives the returned item and it passes our inspection. Shipping and handling costs are non-refundable.
EU Right of Withdrawal: Customers in the EU have a minimum 14-day window to cancel or return an order, no questions asked.
We offer a range of economy or express, fully tracked shipping options with Fedex to a wide variety of international destinations. Estimated shipping times are calculate at checkout and can be viewed when placing your order.
Oui! Our international shipping includes a clear breakdown at checkout of any taxes and / or duties due for your order heading to your destination.
We can only accept returns for a full refund within 14 days of receiving your Blok. The watch must be unworn and in its original packaging. Just simply contact us at hello@blokwatches.com and we will send you a return label and instructions for all return shipments. Please note that refunds for returns (unless due to a faulty or unsatisfactory timepiece) do not include reimbursement for any shipping, tax or duties billed for your original order.
Bundles: We cannot accept partial returns for watches purchased in a bundle. Bundles can only be returned as the complete, 2-watch set. This includes the following: Glow Bundle: BK33 & BK38; Fuchsia & Grey Bundle: BK33 & BK38; Discommon Bundle: BK33 & BK38; Black & Navy Bundle: BK33 & BK38
Blok does not ship to PO Boxes. If an order is placed to a PO Box, a customer service liaison will reach out to receive an alternative address. If we cannot confirm a new address within 5 business days, your order will be canceled and fully refunded.